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bank ![click to hear : bank click to hear : bank](../../../images/speaker-vert.gif)
Establishment that provides a variety of financial services.
professional training office ![click to hear : professional training office click to hear : professional training office](../../../images/speaker-vert.gif)
Room reserved for providing training for bank employees.
insurance services ![click to hear : insurance services click to hear : insurance services](../../../images/speaker-vert.gif)
Offices where customers consult bank staff about insurance services for automobiles, travel, homes, etc.
financial services ![click to hear : financial services click to hear : financial services](../../../images/speaker-vert.gif)
Offices where bank staff meet with customers to discuss financial services such as mortgages and investments.
conference room ![click to hear : conference room click to hear : conference room](../../../images/speaker-vert.gif)
Room that is big enough to hold a relatively large number of people.
loan services ![click to hear : loan services click to hear : loan services](../../../images/speaker-vert.gif)
Offices where bank staff meet with customers who are applying for a loan.
meeting room ![click to hear : meeting room click to hear : meeting room](../../../images/speaker-vert.gif)
Room used by small groups to hold meetings and discussions.
photocopier ![click to hear : photocopier click to hear : photocopier](../../../images/speaker-vert.gif)
Machine for reprography.
brochure rack ![click to hear : brochure rack click to hear : brochure rack](../../../images/speaker-vert.gif)
Rack used to display brochures and flyers containing information on services offered by the bank.
waiting area ![click to hear : waiting area click to hear : waiting area](../../../images/speaker-vert.gif)
Space reserved for customers waiting for an appointment in a specific department.
reception desk ![click to hear : reception desk click to hear : reception desk](../../../images/speaker-vert.gif)
Area where customers are met.
security grille ![click to hear : security grille click to hear : security grille](../../../images/speaker-vert.gif)
Sliding or folding bars that isolate the bank’s automatic teller machines when the bank is closed.
lobby ![click to hear : lobby click to hear : lobby](../../../images/speaker-vert.gif)
The bank’s entrance area.
janitor’s closet ![click to hear : janitor’s closet click to hear : janitor’s closet](../../../images/speaker-vert.gif)
Room for storing cleaning products and housekeeping supplies.
cloakroom ![click to hear : cloakroom click to hear : cloakroom](../../../images/speaker-vert.gif)
Space designated for storing clothes, hats, umbrellas and so forth.
toilet ![click to hear : toilet click to hear : toilet](../../../images/speaker-vert.gif)
Premises designed to satisfy basic functions and equipped with toilets and sinks.
staff lounge ![click to hear : staff lounge click to hear : staff lounge](../../../images/speaker-vert.gif)
Room where staff eat meals and relax.
director’s office ![click to hear : director’s office click to hear : director’s office](../../../images/speaker-vert.gif)
secretary’s office ![click to hear : secretary’s office click to hear : secretary’s office](../../../images/speaker-vert.gif)
customer service ![click to hear : customer service click to hear : customer service](../../../images/speaker-vert.gif)
Office where bank staff meet with customers to open accounts, issue debit cards, give out forms and so forth.
safe ![click to hear : safe click to hear : safe](../../../images/speaker-vert.gif)
Reinforced fireproof safe used to hold the bank’s cash supply and negotiable documents.
safe deposit box ![click to hear : safe deposit box click to hear : safe deposit box](../../../images/speaker-vert.gif)
Compartment rented by customers to store valuable objects and documents in a safe place.
vault ![click to hear : vault click to hear : vault](../../../images/speaker-vert.gif)
Reinforced fireproof room containing the bank safe and the customers’ safe deposit boxes; access to it is tightly controlled.
coupon booth ![click to hear : coupon booth click to hear : coupon booth](../../../images/speaker-vert.gif)
Small closed cubicle used by a customer to open a safe deposit box.
line ![click to hear : line click to hear : line](../../../images/speaker-vert.gif)
Area where customers wait to be served at a wicket.
wicket ![click to hear : wicket click to hear : wicket](../../../images/speaker-vert.gif)
Counter where bank tellers serve customers.
business wicket ![click to hear : business wicket click to hear : business wicket](../../../images/speaker-vert.gif)
Counter reserved for business accounts.
cash supply ![click to hear : cash supply click to hear : cash supply](../../../images/speaker-vert.gif)
Room where bank staff replenish the automatic teller machines and collect deposits and bills.
night deposit box ![click to hear : night deposit box click to hear : night deposit box](../../../images/speaker-vert.gif)
Wicket used by business customers outside of banking hours.
automatic teller machine ![click to hear : automatic teller machine click to hear : automatic teller machine](../../../images/speaker-vert.gif)
Machine where customers use a debit card to carry out a variety of banking operations such as withdrawals, deposits, transfers and bill payments.